Refund policy

Returns

Please contact us if you are unsatisfied with your product in any way or need assistance from our team. 

Click here for our contact page

In line with our policy, we are happy to accept returns if you are eligible based on the following requirements:

- within a 14-day working day period

- Item(s) unused and in the original packaging in which you received

- proof of purchase

Shipping

After contacting us, please send your parcel to:

Green EV Charging Cables

9 Chilford Court

Rayne Road

Braintree

CM7 2QS

In most cases, you will be responsible for paying your own shipping costs for returning an item.

We also recommend that if you are shipping an item worth over £75, you should consider using a trackable shipping service insurance.

Refunds & Exchanges

We will of course replace items if they are damaged, and it will be exchanged for the same item. Please contact us and follow the same returns/shipping process.

When returning an item, we will inspect and notify you that we have received your returned item. There are some circumstances when returns will not be accepted. If you have not met the requirements outlined above, we will contact you.